Globo Helps You Manage Customer Support in Apps and Websites
Why use Globo?
1. 24/7 Customer Availability
Reach customers anytime, anywhere with our round-the-clock live chat feature.
2. Streamlined Issue Resolution
Leverage AI for faster problem identification and resolution, reducing customer wait times.
3. Easy Integration
Seamlessly integrate Globo with your existing apps and websites, enhancing user experience.
4. Data-Driven Insights
Access real-time analytics to understand customer behavior and improve your service.
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“Live chat support can increase purchases by 20%, as instant replies build customer trust.”
“Customer support chats integrated with translation capabilities can cater to a global audience, enhancing customer relations.”
“Websites featuring live chat support retain visitors 40% more effectively, signaling improved user engagement.”
How to get started
1. Register your account
Register your account with Globo using your email address. It is super easy and takes a minute.
2. Integrate with your website or app
Add the script snippet to your website or install the SDK in your app
3. Answer customers
Receive a notification when a customer writes you and answer them directly
Testimonials
Globo's live chat totally rocked our world at Waiterio! Round-the-clock chats and on-the-spot translation meant we could nail customer queries from everywhere, anytime. Talk about a customer service win! Our happy customers and sales say it all.
Why is live chat customer support software important for my business?
Live chat support software is an essential tool for businesses seeking to provide prompt, efficient customer service. It enables real-time, one-on-one conversations with customers who need assistance, improving response times significantly compared to traditional email support. Live chat support also helps build trust and rapport with your customers, as they appreciate immediate attention to their concerns. Additionally, it can lead to increased conversions and sales, as customers are more likely to purchase when their questions and concerns are addressed promptly.
Can live chat software integrate with other tools or software that I use?
Yes, most live chat software solutions, including Globo, are designed to integrate seamlessly with a wide variety of platforms and tools. This can include your website, mobile app, customer relationship management (CRM) systems, and other software. This allows you to centralize your customer interactions and keep track of customer data more efficiently, leading to improved service over time.
How does the translation feature in live chat software work?
The translation feature in live chat software like Globo allows businesses to communicate effectively with customers from around the world. It automatically translates incoming messages to the language set by the support agent and translates outgoing messages to the customer's preferred language. This removes language barriers, ensuring clear and accurate communication between your business and its customers, regardless of their location or language.
How can live chat software improve my website's user experience?
Live chat software can greatly enhance the user experience on your website. It provides a convenient and instant way for visitors to ask questions or resolve issues without leaving your site. This immediate, on-page support can increase engagement, encourage visitors to stay longer, and ultimately lead to higher conversion rates. Additionally, many live chat solutions offer features like proactive chat, where you can automatically initiate conversations based on certain customer behaviors, further improving the user experience.
What kind of analytics can I get from live chat software?
Live chat software typically comes with a variety of analytics capabilities. These can provide insights into chat volumes, response times, customer satisfaction levels, and more. You can also see which pages on your website or app trigger the most chats, helping you identify areas that may need improvement. These analytics can be invaluable in understanding your customers' needs and improving your overall customer service strategy.
